. Brisbane Office: (07) 3205 1616   |   Sydney Office: (02) 9756 3919

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FAQ

General

Opening Hours

Brisbane showroom and warehouse: We are open 9am to 5pm (Brisbane local time) Monday to Friday, on Saturdays by appointment only.

Sydney showroom: We are open 9am to 5pm (Sydney local time) Monday to Friday, on Saturdays by appointment only.

Do you sell direct to the public?

Yes. Although we primarily sell to businesses, we also sell to the public.

How do I place an order?

You may do so in three ways. You can place the order online, over the phone or by coming to our showroom.

Can I pick items up from your showroom?

You can pick items up from our Brisbane showroom only.

We do not offer collection from the Sydney showroom any longer, as there is no storage facility available. All stock is dispatched from our distribution centre in Brisbane.

Quality

Is your furniture commercial grade?

Yes, all of our furniture is commercial quality.

Do you provide a warranty on your furniture?

All of our items come with a product warranty. See our policies section for a detailed description.

Is it possible for me to void my warranty?

Yes. For example, if you choose to use an indoor only chair outdoors.

What does it mean if the product is AFRDI tested and certified?

AFRDI stands for Australasian Furnishing Research and Development Institute. Our products that have been certified by AFRDI have been performance tested so you can be confident you are buying quality products. See individual products for more information.

Outdoor use and fading

The Australian sun is particularly harsh and leaving anything exposed 24/7 will result in fading, in order to get the best results from your furniture your should keep it under cover. Left to the elements everything no matter the quality will fade especially bright colours such as red, orange and yellow etc. UV treatments will only slow the fading process not eliminate it so please take care of your new furniture.

Product Information

Does your furniture require assembly?

Some products come fully assembled while others require assembly. Additionally, some of our items have assembly videos available on the product listing page.

Are pre-drilled holes included in table tops?

No, none of our table tops come with pre-drilled holes. This is so you can pair our table tops with whichever base you choose.

Do table bases come with screws?

All our bases come with screws, but the customer will be required to purchase screws for any of Flat Technology bases.

How do I assemble my tables?

First, assemble your table base. We have embed assembly videos for each table base on the relevant product page. Then, attach your table top to the table base. An instructional video on how to do this is available here.

How do I know what size bar stool to get?

The size bar stool you purchase will depend on the size of your bench. Please ensure you have measured your bench or table before making your purchase. As a rough guide, anything between 90cm to 100cm would be most suited to a 66cm stool. Benches or tables that are above 100cm are better suited to a 76cm stool.

Shipping & Delivery

Where do you ship to?

We ship all around Australia. We do not ship internationally.

Do I have to pay for my delivery?

Yes. We do not offer free delivery for any orders.

How much do you charge for shipping?

We work with a variety of freight carriers to get the best possible quote for you. Freight costs will be dependent on the size of your order as well as your location. If you are located around Brisbane, we have a flat rate shipping cost of $59.40**  no matter how large or small your order is. Please note that only furniture and selected suburbs are included.

 

** The $59.40 flat rate excludes all equipment

How long will it take to get my order?

Shipping times will vary depending on your location. Please contact us if you require more information. Alternatively you can visit our Brisbane warehouse and pick up yourself.

Am I able to specify a time and/or day for my delivery?

As we use third party companies, we cannot guarantee any delivery times or days, however we do try our best to have the delivery as close to the requested time and day as possible. Our companies deliver between 9am-5pm, Monday to Friday.

Will my delivery have insurance included?

We do not put insurance on any of our deliveries. If you wish to have the delivery insured, please specify this at the time of your order.

What do I need to do at the time of delivery?

Be sure to inspect all merchandise for damages or missing goods at the time of delivery. You MUST note all damages on the Bill of Lading otherwise we will not be responsible for damages.

Do you offer a return policy?

If your item is faulty (this includes items damaged in transit), we are happy to refund the purchase price of the item less any freight costs incurred by us. Should you choose to receive a replacement, you will be required to send the item back to us and you are responsible for the cost of the freight for the replacement item. We do not offer refunds for change of mind.

Payment

Is GST included in the price of furniture on the website?

Yes, all of our prices include GST.

Which payment methods do you accept?

We accept bank transfer, PayPal, and credit card payments over the phone. American Express transactions incur a 3% surcharge.

What does it mean to be PayPal verified?

Café Solutions is a PayPal verified seller. This means we have provided additional evidence of our identity to PayPal by passing key security checks and completing the PayPal verification process. This ensures you can shop online with confidence.

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